Action Plan of the Social Security Tribunal of Canada to the recommendations contained in Chapter 6 of the 2015 Report of the Auditor General of Canada
Office of the Auditor General Recommendation | Response | Actions and Timelines |
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Employment and Social Development Canada and the Social Security Tribunal of Canada, supported by the Administrative Tribunals Support Service of Canada, should collect and accurately capture robust data to allow better monitoring of the Canada Pension Plan Disability program and accurate reporting of results. |
Agreed. The Social Security Tribunal of Canada, supported by the Administrative Tribunals Support Service of Canada, will continue to identify its statistical requirements and improve its case management system to collect better and more robust data that will ensure complete and accurate reporting of the Tribunal’s workload and performance. One of the challenges that needed to be overcome in meeting this requirement was the limited state of preparedness of the Tribunal’s new case management system when the Tribunal opened its doors. Furthermore, the transfer, from the former tribunals, of a high volume of backlog cases and related data from the former tribunal’s case management system also created significant difficulties since very few staff had the knowledge of the former systems. Since April 1 2013, eight releases of the Tribunal’s case management system have enabled the Tribunal to develop operation dashboards and other performance reports. The Tribunal will continue to enhance its case management system to ensure effective decision making and monitoring of performance standards. |
Related actions to be taken by the Tribunal further to the response to the OAG: The Tribunal, with the Administrative Tribunals Support Service of Canada (ATSSC), will review current statistical and management reports to determine the improvements, or new reports, that are required to monitor and report on the service standards, to monitor member and operational performances and to manage the Tribunal‘s caseloads more efficiently. The ATSSC will continue to further develop the Tribunal’s case management system to implement all monitoring and reporting requirements that the Tribunal will request. Timelines: Work ongoing since 2013-14 and to continue throughout 2016-17 Responsibility: The Tribunal and the Administrative Tribunals Support Service of Canada (ATSSC). |
The Social Security Tribunal of Canada, supported by the Administrative Tribunals Support Service of Canada, should review its policies and practices to ensure that they adhere to the intent of the Social Security Tribunal Regulations, to ensure the most expeditious appeal decisions. |
Agreed. Since its first day of operations, and notwithstanding the numerous challenges resulting from the lack of preparedness it faced at inception, the Social Security Tribunal of Canada has processed and decided CPPD appeals, incoming and those inherited from the Office of the Commissioner of Review Tribunals, as efficiently and expeditiously as the circumstances allowed, while respecting the legislation, the regulations, and the rules of natural justice. The Tribunal expects its Canada Pension Plan Disability (CPPD) caseload to reach a steady state later this year. This will allow the Tribunal to implement its service standards of completing 85 percent of CPPD appeals within five months of when both parties are ready to proceed. Furthermore, the Tribunal, supported by the Administrative Tribunals Support Service of Canada, will continue to
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1. With respect to developing practices and policies that respect the legislation and regulations and that adhere to their intent: 2. With respect to reviewing and improving its operational processes: 3. With respect to implementing quality control mechanisms for registry operations: 4. With respect to further developing its case management system and improve the quality of statistics: 5. With respect to improving its website to better inform parties and potential appellants of the Tribunal’s processes and procedures: 6. With respect to listening to its stakeholders to improve the quality of its services: |