Ways to contact the Social Security Tribunal
Make sure you’re in the right place
Before contacting us, make sure the SST can help with your issue.
We do not:
- Process applications for Employment Insurance (EI), Canada Pension Plan (CPP), including CPP disability, Old Age Security (OAS), Guaranteed Income Supplement (GIS), or the Canada Disability Benefit (CDB). To apply for these benefits, visit Service Canada opens a new window.
- Hear appeals of EI reconsideration decisions from Service Canada. These appeals must be made to the Employment Insurance (EI) Board of Appeal opens a new window.
If you have a decision from Service Canada and you disagree with it, your first step is to ask Service Canada to reconsider it.
Once you receive your reconsideration decision from Service Canada and you still don’t agree:
- If it’s about CPP, CPP disability, OAS, GIS or CDB, you can appeal to the SST’s General Division. You need a reconsideration decision first.
- If it’s about EI, you can appeal to the EI Board of Appeal opens a new window.
If you disagree with your decision from the EI Board of Appeal, you can appeal to the SST’s Appeal Division.
How to contact us
We provide service in English and French. Learn about interpreters and translation.
You must tell us if your contact information changes.
My SST Portal
Our secure platform is the best way to complete and submit your appeal forms online.
Once you have an account, you can use the portal to send and receive documents securely, view your appeal documents in one place, and communicate with us. Make sure your documents are in a format we can open.
My SST Portal opens a new window
If you haven’t created an account in My SST Portal yet, you can still contact us or send us documents by email. Make sure your documents are in a format we can open. If you’re expecting to hear from us by email, check your junk mail.
Phone
Our business hours are from 7:00 a.m. to 7:00 p.m. Eastern Time, Monday to Friday.
- 1-877-227-8577 (toll-free in Canada and the United States)
- 613-437-1640 (from outside Canada and the United States – long distance charges may apply)
If you want to send documents for your appeal by mail, use this address:
Social Security Tribunal of Canada
PO Box 9812
Station T
Ottawa, ON K1G 6S3
Courier
If you want to send documents for your appeal by courier, use the address below. Include the phone number below on the courier label in case there are any delivery issues.
Courier delivery address:
Social Security Tribunal of Canada
235 Queen St., Room 400B
Ottawa, ON K1A 0H5
Phone number (for courier deliveries only):
343-291-1611
Fax
- 1-855-814-4117 (toll-free in Canada and the United States)
- 1-613-941-5121 (long distance charges may apply)
TTY
For those who are deaf or hard of hearing:
- 1-866-873-8381 (toll-free in Canada and the United States)
- 1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)
Complaints
SST members (decision-makers) must follow a Code of Conduct. In some situations, you can make a complaint if you believe an SST member violated the Code of Conduct. For other complaints, send us an email and put “complaint” in the subject line.
Media enquiries
For all media enquiries, contact our Media Relations team: SSTmediaTSS@canada.gc.ca.