Social Security Tribunal of Canada

Client survey results

At the Social Security Tribunal (SST), we ask appellants about their experience with the appeal process. We do this after their hearing, but before they receive a decision. This way, the result of their appeal doesn’t influence their answers.

The surveys help us understand where we need to improve. We publish the feedback because we believe in being transparent about how we work for Canadians.

We publish our survey results quarterly. Click a results period to get a detailed breakdown of results and comments from appellants. 

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