Social Security Tribunal of Canada

Income Security Appeals Consultative Committee (ISACC)

Mandate and operation of the Committee

  • The committee is a vehicle for exchanging information and to address issues of mutual concern. This does not include discussion of the substantive merits of individual appeals or discussion of matters that are properly the exclusive responsibility of the General Division - Income Security decision-makers in their capacity as independent adjudicators.
  • Specifically, it is a forum that:
    • enables the SST to advise members of its organizational priorities;
    • enables the SST to consult members on proposed changes to its operations or policies, as appropriate, in order to ensure that SST decisions are informed by the perspectives of the users of its adjudicative systems;
    • enables members to provide comment and advice on current and emerging issues relating to the SST’s operations as they affect the people who use its adjudicative systems;
    • enables members to provide comment and advice on the SST’s approach to engagement and communication about its work, including its forms, informational material, and the publication of its decisions.
  • Biannual national meetings take place in the fall and in the spring, and are presided over by the SST Chairperson or the Chairperson’s delegate. The ISACC may also meet on an ad hoc basis to discuss specific policy initiatives or matters of concern.
  • The SST will consult with ISACC members in order to prepare meeting agendas.
  • The SST’s Policy, Outreach, Accountability and Innovation Directorate provides secretarial services for the SST’s stakeholder engagement process.

Membership of the Committee

Social Security Tribunal

  • Chairperson
  • Vice-Chairperson, General Division - Income Security
  • Vice-Chairperson, Appeal Division
  • Executive Director
  • General Counsel
  • Director, Registry Operations
  • Director, Policy, Outreach, Accountability and Innovation

External stakeholders

The membership from the external stakeholder community consists of at least 6 representatives from organizations that use the SST’s adjudicative systems (non-governmental organizations or community groups, lawyers, paralegals, lay representatives).

The membership from Employment and Social Development Canada consists of 4 representatives with knowledge of the policy or legal issues directly related to the SST or who appear as counsel before the SST.

To the extent possible, the external stakeholder group should be representative of diverse perspectives (for example, geographic, gender balance and identity (2SLGBTQI+), linguistic profile, Indigenous peoples, persons with disabilities, members of visible minorities and diverse socio economic communities).


The SST’s Policy, Outreach, Accountability and Innovation Directorate will perform secretariat functions in support of the ISACC.

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