Overall satisfaction: 87%
| Appeal type |
Satisfaction |
Respondents |
| Employment Insurance |
92% |
56 |
| Income Security |
84% |
43 |
| Appeal Division |
82% |
20 |
One respondent didn’t tell us their appeal type, but their satisfaction score factors into the overall satisfaction rate.
During the hearing, it was easy to refer to appeal documents.
| Employment Insurance |
Income Security |
Appeal Division |
Combined |
| 98% |
82% |
87% |
91% |
Were you able to participate fully, for example: answer questions, correct errors and explain your case?
| Employment Insurance |
Income Security |
Appeal Division |
Combined |
| 98% |
86% |
95% |
93% |
How helpful did you find the tools and resources provided by the SST?
| |
Very helpful or somewhat helpful |
Unhelpful |
Did not use |
| Letters or email |
87% |
4% |
8% |
| 1-877 number or general email |
84% |
5% |
11% |
| Website |
54% |
7% |
39% |
| Organizations that can help |
37% |
8% |
55% |
| Online decision database |
46% |
6% |
48% |
| Video |
33% |
5% |
62% |
If you had a virtual hearing, did you experience any technical issues?
Text version
Some respondents said they had difficulty connecting to the hearing, experienced audio or video issues at the hearing or experienced multiple issues during the hearing. Among these respondents, a few also said they had difficulty using digital platforms, like Zoom, to participate or connect to their virtual hearing.
Do you have any other comments to share?
We received 61 comments. Many respondents noted having a positive experience interacting with SST staff throughout the appeal process and found navigators easy to reach. A few respondents suggested providing more guidance and information on the hearing process.
