Social Security Tribunal of Canada

SST external survey on rules

We conducted a survey on what our new Rules of Procedure should look like and what we should take into account. The following shows who took part and what matters to them.

Who participated?

Representatives Stakeholder Minister/Commission representative Claimant
53 Respondents 21 26 5 1

Language

pie chart of the language used to communicate with the Tribunal
Text version

English 57%
French 35%
Both 8%

Region breakdown

bar chart of regional breakdown across Canada

Text version

QC 38%
ON 34%
NS 10%
BC 8%
MB 6%
AB 2%
NL 2%

Plain language

All respondents Representatives Stakeholders[4] Minister/Commission representatives[5]
How useful would plain language rules be? 76%
Extremely or very useful
67%
Extremely or very useful
95%
Extremely or very useful
33%
Extremely or very useful
What are the hardest words to explain/understand?
(% rated “Difficult”)
29% ACOD [1]
20% Conferences [2]
20% Navigator
20% Conferences [2]
13% ACOD [1]
13% Navigator
37% ACOD [1]
21% Adjournment [3]
21% Navigator [3]
50% ACOD [1]
50% Conferences [2]
50% Navigator
How specific or general should rules be?
(Average % rating)
28% 22% 27%

95%*

*Only 1 respondent answered
this question

1. ACOD = Administrative Change of Date
2. Conferences = Settlement, case management, pre-hearing Conferences
3. This rule tied in its usefulness/difficulty rating with other rules not included
4. Stakeholders = Advocacy & Support Orgs., A2J Orgs., Academic Orgs. & “Others”
5. Actual number of responses is low and may affect data accuracy

Rules

All respondents Representatives Stakeholders[4] Minister/Commission representatives[5]
Which rules are most important?
(% rated ‘Very Useful’ or ‘Important’)

92% Explain when a request should be made in writing or by other means

85% Allow claimant to easily navigate where they are in appeal process

81% Allow an appeal to move fwd. when party
ready

100% Allow appeal to move forward when party ready

90% Allow claimant to navigate/locate where they are in appeal process

89% Explain what witness is and requirements to bring to hearing [3]

100% Explain when a request should be made in writing or by other means

92% Tools that help explain the appeal process, such as online guides.

86% Allow claimant to navigate/locate where they are in appeal process

100% Allow earlier and more frequent case conferences

100% Explain when a request should be made in writing or by other means [3]

100% Allow claimant to navigate/locate where they are in appeal process [3]

1. ACOD = Administrative Change of Date
2. Conferences = Settlement, case management, pre-hearing Conferences
3. This rule tied in its usefulness/difficulty rating with other rules not included
4. Stakeholders = Advocacy & Support Orgs., A2J Orgs., Academic Orgs. & “Others”
5. Actual number of responses is low and may affect data accuracy

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