Social Security Tribunal of Canada

Service standards results

We want you to get your decision as quickly as possible. That’s why we set standards for the number of days it will take. We track how we do against these service standards. This is like our report card. We use this information to assess our performance at processing appeals and to help us focus on areas for improvement.

This page shows you statistics on our service standards over the current fiscal year. We update this information 4 times a year in January, April, July, and October. For information on previous years, you can read our progress reports.

General Division – Employment Insurance

We aim to get you your final decision within 45 days of filing the appeal and within 15 days of your hearing, 80% of the time. Here’s how we did.

Time period From filing of appeal From hearing
% completed within 45 days (target is 80%) Average days % completed within 15 days (target is 80%) Average days
January to March 2024 (Q4) 28% 72.0 78% 13.8
October to December 2023 (Q3) 16% 92.1 69% 15.2
July to September 2023 (Q2) 8% 129.3 65% 21.1
April to June 2023 (Q1) 5% 137.1 58% 19.4
Fiscal year 2023-24 14% 108.1 67% 17.7

General Division – Income Security (Canada Pension Plan and Old Age Security)

Our service standards changed in April 2024. Check out our new standards and stay tuned for data on how we did, coming up in July 2024.

Under our previous service standards, we aimed to get you your final decision within 70 days from when the parties are ready for a hearing and within 30 days of your hearing, 80% of the time. Here’s how we did:

Time period From when parties are ready for the hearing From hearing
% completed within 70 days (target is 80%) Average days % completed within 30 days (target is 80%) Average days
January to March 2024 (Q4) 57% 81.2 83% 21.3
October to December 2023 (Q3) 58% 91.4 76% 24.7
July to September 2023 (Q2) 41% 103.7 74% 25.9
April to June 2023 (Q1) 27% 122.5 79% 22.7
Fiscal year 2023-24 51% 93.1 78% 23.6

Appeal Division

EI appeals

At the Appeal Division, parties need to ask for permission to appeal (leave to appeal). We aim to decide on permission to appeal within 45 days, 80% of the time. When permission is granted, we then aim to get you your final decision within the next 150 days, 80% of the time.

If an appeal gets permission to proceed, we ask parties to send us arguments and we usually schedule a hearing. We aim to get you your final decision within 150 days from leave to appeal. Here’s how we did:

Time period From filing to permission to appeal From permission to appeal to final decision
% completed within 45 days (target is 80%) Average days % completed within 150 days (target is 80%) Average days
January to March 2024 (Q4) 40% 58.0 90% 98.8
October to December 2023 (Q3) 23% 76.4 92% 106.7
July to September 2023 (Q2) 15% 74.0 68% 137.9
April to June 2023 (Q1) 16% 61.1 66% 125.8
Fiscal year 2023-24 24% 67.2 81% 113.3

Canada Pension Plan and Old Age Security appeals

Our service standards changed in April 2024 for CPP and OAS appeals. Check out our new standards and stay tuned for data on how we fared against them, coming up in July 2024.

The data below shows the average numbers of days it can take to get permission to appeal and then to get your final decision:

Time period From filing to permission to appeal From permission to appeal to final decision
January to March 2024 (Q4) 18.5 230.5
October to December 2023 (Q3) 21.6 175.3
July to September 2023 (Q2) 24.8 135.7
April to June 2023 (Q1) 15.3 47.1
Fiscal year 2023-24 19.9 154.1
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