Service standards results
We want you to get your decision as quickly as possible. That’s why we set standards for the number of days it should take. We track how we do against these service standards. This is like our report card. We use this information to assess our performance at processing appeals and to help us focus on areas for improvement.
This page shows you statistics on our service standards over the current fiscal year. We update this information four times a year. For information on previous years, read our annual reports.
Appeal Division – Employment Insurance
We set filing deadlines for parties to send us their written arguments before the hearing. We aim to get you your final decision within 90 days of the last filing deadline and within 60 days of the hearing, 80% of the time. Here’s how we did:
| Time period | From last filing deadline to final decision | From hearing held to final decision | ||
|---|---|---|---|---|
| % completed within 90 days (target is 80%) | Average days | % completed within 60 days (target is 80%) | Average days | |
| April to June 2026 (Q1) | 100.0%* | 17.4* | 95.7% | 19.4 |
| July to September 2026 (Q2) | 100.0%* | 37.3* | 93.8% | 25.2 |
| Fiscal year to date | 100.0%* | 27.4* | 94.8% | 22.3 |
*This only includes appeals received after April 1, 2026. The data is limited because this is a new service standard.
General Division – Income Security (Canada Pension Plan and Old Age Security)
We set filing deadlines for parties to send us their written evidence and arguments before the hearing. We aim to get you your final decision within 90 days of the last filing deadline and within 30 days of your hearing, 80% of the time. Here’s how we did:
| Time period | From last filing deadline to final decision | From hearing to final decision | ||
|---|---|---|---|---|
| % completed within 90 days (target is 80%) | Average days | % completed within 30 days (target is 80%) | Average days | |
| April to June 2026 (Q1) | 92.3% | 41.5 | 96.8% | 13.6 |
| July to September 2026 (Q2) | 93.4% | 43.0 | 93.1% | 15.6 |
| Fiscal year to date | 92.9% | 42.3 | 95.0% | 14.6 |
Appeal Division – Income Security (Canada Pension Plan and Old Age Security)
At the Appeal Division, parties need to ask for permission to appeal (leave to appeal). We aim to decide on permission to appeal within 30 days, 80% of the time.
When permission is granted, we set filing deadlines for parties to send us their written evidence and arguments before the hearing. We aim to get you your final decision within 90 days of the last filing deadline and within 60 days of the hearing, 80% of the time. Here’s how we did:
| Time period | From application to permission to appeal | From last filing deadline to final decision | From hearing to final decision | |||
|---|---|---|---|---|---|---|
| % completed within 30 days (target is 80%) | Average days | % completed within 90 days (target is 80%) | Average days | % completed within 60 days (target is 80%) | Average days | |
| April to June 2026 (Q1) | 80.3% | 22.3 | 92.6% | 55.1 | 84.0% | 39.8 |
| July to September 2026 (Q2) | 87.9% | 20.4 | 79.4% | 59.9 | 82.2% | 47.9 |
| Fiscal year to date | 84.1% | 21.4 | 86.0% | 57.5 | 83.1% | 43.9 |