Annual report for the 2025 to 2026 fiscal year: Evolving to serve you better

Read our Annual report for the 2025 to 2026 fiscal year: Evolving to serve you better to see the work we carried out last year.

We focused on service excellence while also preparing for Canada Disability Benefit (CDB) appeals and for changes to Employment Insurance (EI) appeals. We also improved how people find information and made progress on My SST Portal, which will make filing and managing appeals simpler and more secure.

In this report, you’ll find:

• details on initiatives we carried out
• highlights about our General Division – EI Section, as it prepares to wrap up operations
• information on the issues we decide in Income Security appeals
• summaries of significant decisions 
• statistics on our appeals

This report gives a clear picture of what we accomplished in 2025–26 as we continue improving how we serve people.