Average start-to-finish times

At the Social Security Tribunal, we want the people who use our services to have an idea of how long an appeal might take. That’s why we’ve started sharing the average start-to-finish times for appeals that go to a hearing for these benefits:

• Canada Pension Plan (CPP), including disability
• Old Age Security (OAS) and Guaranteed Income Supplement (GIS)

We measure this from the day the notice of appeal is filed to the day the decision is sent. The length of some steps in this process are outside of our control, so timelines can vary. Individual appeals may be resolved sooner or later than the average.

Average start-to-finish times are different from our service standards. We’ll keep reporting on how we meet our service standards, in addition to sharing this new information.